At V.Lux Dreams, the health and safety of our customers are our top priorities. Due to the ongoing concerns related to COVID-19, we currently do not offer refunds or exchanges on any items.
Why This Policy is in Place
To ensure the utmost hygiene and safety for our customers, we are unable to accept returns or exchanges once items have been shipped. This measure helps us maintain the integrity and cleanliness of our products.
Order Accuracy
We encourage you to double-check your order details, including sizes, colors, and styles, before completing your purchase. If you have any questions about our products, please reach out to our team at [Your Support Email] prior to placing your order.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery at TheV.luxBrand@gmail.com. Be sure to include your order number and photos of the issue. We will work with you to resolve the matter promptly.
Thank you for understanding and supporting our commitment to safety and quality.
